Privacy Policy

🔒 VIVIDA Privacy Policy

Effective Date: 15.12.2025

At VIVIDA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”), make purchases, or interact with our social media features. By using the Site, you consent to the practices described here.

1. Information We Collect

We collect information to provide our services, process orders, and improve your experience. (Since there are no user accounts, we do not require registration.)

  • Personal Information: Collected when you make a purchase, contact us, or subscribe.

    • Name, email address, shipping address, phone number.

    • Payment details.

  • Usage Data (Automatically Collected):

    • IP address, browser type, device information.

    • Pages visited and timestamps (via cookies or analytics tools).

  • Social Media Data: Limited data (e.g., referral sources) if you interact with social features. Data shared with third-party platforms is governed by their policies.

  • Cookies and Tracking: We use cookies and similar technologies for functionality, analytics (e.g., Google Analytics), and marketing (e.g., targeted ads). You can manage cookies via your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders (e.g., shipping mineral water and handling payments).

  • To communicate with you (e.g., order confirmations, newsletters about our Mauritian-sourced products, or customer support).

  • For analytics and improvements (e.g., understanding site traffic or popular products).

  • For marketing (e.g., personalized offers or social media ads, with your consent where required).

  • To comply with legal obligations (e.g., tax reporting) or protect our rights.

3. Sharing Your Information

We do not sell your personal information to third parties for their marketing purposes. Data is shared with:

  • Service Providers: Trusted partners (e.g., payment processors like Stripe, shipping companies, or analytics providers) under strict confidentiality agreements.

  • Social Media Platforms: Limited data shared when you use sharing features, per their policies.

  • Legal Requirements: Disclosure if required by law, court order, or to prevent fraud/harm.

  • Business Transfers: Data may be transferred in a merger, acquisition, or sale.

4. Data Security

We use reasonable measures (e.g., encryption for payments, secure servers) to protect your data. However, we cannot guarantee absolute protection as no online transmission is completely secure.

5. Your Rights and Choices

To exercise these rights, contact us at office@vivida.ae.

  • Access and Update: Request access to or correction of your data.

  • Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.

  • Deletion: Request deletion of your data, subject to legal retention (e.g., for order records).

  • Mauritian Law Rights: Under Mauritian law (Data Protection Act) or other regulations (e.g., GDPR), you may have rights to object to processing, data portability, or lodge complaints with authorities like the Data Protection Office in Mauritius.

6. International Transfers and Storage

Your data may be stored or processed in Mauritius or other countries (e.g., via cloud providers). We ensure appropriate safeguards for transfers, complying with laws like the Data Protection Act.

7. Children’s Privacy

The Site is not intended for children under 10. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted on the Site with the new effective date.

9. Contact Us

For privacy questions or requests, email us at: office@vivida.ae